Frequently Asked Questions
Where to buy
We sell online and offer worldwide delivery. Also, all of Kardash's popular models are available in House of Storks at Mickiewicza 18B in Warsaw’s Old Żoliborz.
Online Purchase
How to shop on kardash.co?
To make purchases on kardash.co you do not need to register. You can also create an account to access exclusive services dedicated to our customers. You will be sent a confirmation email to the address provided when creating your account.
How to place an order?
To place an order, select the desired colour and size of the product you want to purchase and then add the product to your bag. You can modify or validate your basket before making your payment. Once you have selected your items, complete your order by clicking on “Checkout”. You can log in, register or continue as a guest. You’ll be asked to choose your payment method and enter your delivery details. Please, check that the information you entered is correct and click “Buy”.
How will I know if you received an order?
After making a purchase on kardash.co you will receive an email confirming your order within several minutes. When your order is delivered, you will receive a second email with a tracking number so that you can track the delivery of your package.
How can I cancel my order?
If you wish to modify or cancel your order, please contact our Customer Service. We’ll do our best to accommodate your request, however we cannot guarantee your order may be changed once it’s been submitted.
Gift Certificates
Purchasing a gift card sends an email with a unique gift card code to you or their recipient. You can print gift card codes, but they aren't available as physical, plastic cards.
Gift card may be used to purchase goods of a higher price than the amount on the card , on payment of the difference.
Kardash egift card can only be redeemed on the website kardash.co.
If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction.
Non-refundable.
Delivery
Do you deliver to my country?
Yes, we deliver worldwide. The exceptions are certain places on the Earth. Usually you know that you are in such a place. If you are in such a place, contact us and we will try to find a way to arrange delivery to you.
How much do I pay for delivery?
Our delivery cost may differ depending on the destination country and the weight of the ordered items.
Approximate cost and delivery service by destination country:
Poland — InPost paczkomat, free delivery.
Belarus — Autolight express, free delivery.
Russia, Kazakhstan — CDEK, you pay for delivery when receiving your order. Check cdek.ru for delivery rates from Minsk or contact us.
The rest of the world — UPS courier service, from €20–30 for orders under 1kg and + €2–10 for each extra kilo.
We offer free delivery on any order over €500. Spread Kardash love all over the world ❤️
When will I receive my order?
We produce a product for you after ordering. The regular production and processing time is between 2–15 business days, however we usually ship our products within 5 business day. Once your order has been dispatched, you will receive a confirmation email.
The delivery time may differ depending on the country.
How much duty and tax will I have to pay?
Please note that delivery outside of the Eurasian Customs Union (EACU) and outside of the European Economic Area (EEA) could incur customs charges and all applicable duties shall be borne directly by the customer. We ship from Poland to EEA, European Union, Switzerland, UK and US and from Belarus to the rest of the world. It is the buyer's responsibility to pay duties and taxes on international orders. Make sure to understand if you have to pay any additional duties and taxes in your country before making a purchase.
Can I collect my order in a store?
Unfortunately, at this moment there is no possibility of collecting your order in a store.
Payment
What payment methods does kardash.co accept?
Kardash.co accepts PayPal and most of popular payment cards (e.g. Visa, MasterCard, American Express etc.).
Also, you can easily and securely pay with Apple Pay using a supported device.
Payment is debited from your card once you place the order.
When will I be charged?
You will be charged when you place your order.
Pre-order
What is a pre-order?
A pre-order lets you exclusively reserve a limited product that will become available at a later date.
When will my pre-order ship?
The estimated delivery date is noted for each pre-order item on the product page. You will also receive a confirmation email as soon as the package is delivered.
When I will be charged?
You will be charged when you place your order.
Returns and Exchanges
How do I return or exchange an item?
You can return most items purchased on kardash.co within 14 days of the delivery date. Items on sale or from the Outlet category cannot be returned.
To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used, altered or damaged will not be accepted.
If you would like to return a product, please contact us and we’ll send you further instructions.
Please note that the costs and risks pertaining to the return of items are borne by the sender.
How do I exchange an item?
Should you be interested in a different size, colour or style, please contact us to check the product availability. If this item is available as soon as we receive your return, we will ship it to the address from your original order.
When do I get my refund?
You will receive a confirmation e-mail as soon as your return has been accepted and your refund has proceeded.
I Still Have a Question
If you have any doubts, contact us using chat in the bottom right corner ↘ of the page, contact form or any other convenient method.